IT Forum

Hold down Ctrl+Alt+Delete and log in with your username and password that was supplied to you.

There should be a usb data cable that is issued out with the camera. Make sure that your computer is turned on. Plug both ends of the usb cable to the laptop and camera. The tip of the usb cable should coordinate with the laptop and camera. Power on the camera and it should automatically detect the camera and install the necessary drivers (if connected for the first time). Once connected you should be able to use the prompted windows application to start transferring photos.

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If you are receiving a new phone, you will need to configure your voicemail and set a password. To do this you will need to call your phone number or hold down the number “1” button from your mobile phone. From here the automated system will guide through. If you have an existing phone then it should be the last four-digit of your phone number. Contact IT support for further assistance.

Try turning off the phone and reseat the phone battery. You may also be outside of the coverage area.

Try reseating the phone battery. If the problems persist, e-mail IT support at itsupport@menemshasolutions.com or try another phone to call IT support at 310-263-3550.

For most cameras it is in the menu option under “Quality or Image Size.” Change to the lowest size to get better result when uploading to OPM.

See Laptop section.

This password should be the same as your network password that was intitally provided to you by our IT staff.

Check to make sure you have an internet connection. Then check your MS Outlook client to make sure it is not in OFFLINE state. The status should be visible on the right hand corner of the Outlook client windows. Check on OFFLINE to toggle and force a connection.

Make sure the username and password is correct. Make sure the username has MENEMSHA as the prefix. For example, “menemsha\rkan”. Passwords are case-sensitive. Also your network password might have expired. Your will need to contact IT Support to have it reset.

An alternative access is through the Outlook Web Access. The address is https://mail.menemshasolutions.com. Or you can get to it from the Employee page through Menemsha homepage.

http://www.menemshasolutions.com

From our Menemsha homepage or using this address, http://www.menemshaopm.com/cgi/login.cgi

This is a link to our employee resource websites.

Make sure that the photos are not too big for transmittal. Down size the exposure when taking pictures from your camera. See Camera section. OPM website might experience difficulties, contact USGN with contact information on the bottom of the OPM login page or contact IT Support.

There should be a Verizon Access Manager or a Sprint Access Manager icon on your desktop. Double click on either shortcut icon to open up the access manager. For Verizon air card use the connection tab to connect. For Sprint air card use the GO button to connect.

Try reseating your Broadband Air Card on the laptop. Make sure windows detect it by hearing a few dings sound. If you don’t hear anything, try rebooting your computer. Call IT Support for further assistance.